Refund policy

90-Day Money Back Guarantee

Borniu offers a risk-free 90-Day Money Back Guarantee on products purchased through our website. To ensure your satisfaction, we have made it incredibly easy to receive a full refund without having to ship empty bottles back to us.

Just email us a picture of up to 3 open and empty bottles with a request for your full refund, and we will process it. This process is necessary to combat resellers, but makes it much easier than physically returning the used product.

Here are the easy steps:

  • Be sure to save your used bottles.
  • Take a picture of up to 3 empty bottles together, with the caps open.
  • Send the picture and your refund request to contact@borniu.com with the name and email address used to place the order.
  • Please allow 3 to 5 business days for your refund to be processed.
  • All return requests and refund emails must be received by our support team within 90 days from the billing date of your first and initial purchase.

If at any point during your refund process you have a question or concern, please contact our Customer Service 24 hours a day at contact@borniu.com.

Order Cancellation or Modification

Upon placing an order, you will promptly receive a confirmation email. Kindly review it thoroughly to verify all details for accuracy. Orders are eligible for cancellation within 24 hours of placement. After this timeframe, we process orders extremely quickly. If no cancellation request has been received, the order proceeds to process for shipment. Please note that changes or modifications may not be feasible at this stage.

If you intend to cancel or modify your order within the 24-hour window, please reach out to us promptly at contact@borniu.com. We're here to assist you.

Standard Returns (Change of Mind & Unopened Items)

For physical returns that fall outside of the 90-Day Empty Bottle Guarantee (such as changing your mind upon delivery), to initiate this process, email us so we can direct you to the nearest warehouse for return. We have facilities in the US, Europe, and Oceania.

Promptly inform us if you are returning an item. Items sent directly to the address on the package without prior notification will not be eligible for refund or resend. Provide a tracking code for your package. Our customer support team will guide you through this process anytime at contact@borniu.com. Upon delivery and inspection, we'll proceed with your preferred option. Please note that shipping fees (including return shipping fees) are non-refundable.

Please be aware of the following physical return conditions:

  • Items not in their original condition, damaged, or with missing parts are not eligible for a resend or refund.
  • We will not accept refunds or resends for physical items returned 30 days from purchase.
  • Borniu is not responsible for misrouted parcels due to customer errors. Ensure all information at checkout is accurate.
  • Borniu processes orders within 24 hours of purchase, after which changes cannot be applied. Any re-route charges will be the customer's responsibility.
  • Refunds will not be issued for packages declined or refused by the customer, as the courier does not provide refunds to us in such instances. Customers are kindly requested to accept delivery and initiate a standard return for a refund.
  • Free gifts must also be returned if applying for a full refund on an order.
  • We are not responsible for personal damage to items (e.g., if something's been dropped, stolen, spilled, misused, etc., we can't offer a refund or return).
  • Important: In order to process a physical return, you must contact us first to receive the correct return address at contact@borniu.com. Do not send the package to the address listed on the packaging — returns sent to that address will not be eligible for a refund.

Negative Product Reactions

If you experience any kind of reaction through using one of our products, please contact us right away. We'll ask for proof, consult our dermatology experts, and review the situation to promptly offer a solution.

Refund Processing Details

All standard refunds will be processed to the original form of payment within 3-5 business days of Borniu receiving the necessary information. If you have not received a refund yet, please double-check your bank account. Allow up to 2 to 7 working days for your financial institution to reflect the funds. PayPal refunds are instant.

Missing Packages

If a package is reported missing or items are not received, we require the customer to provide a Local Complaint Certificate to initiate an investigation and resolution process.

Misrouted Parcels

Ensure that you provide the correct address and all necessary details for delivery. Borniu is not responsible for parcels misrouted due to customer errors. Please double-check your information during checkout. If an incorrect or insufficient address is provided, and the parcel is shipped, the customer will be responsible for any re-route charges.